FAQ

Frequently asked questions

HOW TO BUY

Step 1: Select the item(s) you would like to purchase and add to cart
Step 2: Go to Cart and Checkout
Step 3: Key in delivery details
Step 4: Select payment method & key in details
Step 5: Select your preferred delivery method and kindly check the shipping and billing addresses
Step 6: Key in MIN STORE Voucher code (if any) and check out to continue with the payment
Step 7: Receive order confirmation via email.

PAYMENT

We offer various payment options to make your shopping experience as seamless as possible. You can choose to pay for your order using Visa, Mastercard, PayPal or online banking.

Rest assured that all payments made through our website are secure and your personal information is protected. Choose the payment method that works best for you and enjoy shopping with ease!

SHIPPING & DELIVERY”

We’re excited to offer free delivery throughout Malaysia on all orders! Our estimated delivery time is 3-5 working days.

Once your order has been processed, you will receive a shipping confirmation email with your tracking number. Please note that delivery times may be affected by public holidays or unforeseen circumstances beyond our control. If you have any questions or concerns about your delivery, please don’t hesitate to reach out to our customer service team.

RETURN POLICY

At our backpack and bag online store, we want to make sure you are completely satisfied with your purchase. If for any reason you are not satisfied with your item, we offer a 7-day return and exchange policy. Please read the following terms and conditions carefully before proceeding with your return.

Return and Exchange Conditions:

  1. You may return or exchange any item within 7 days of receiving it. The 7-day period begins on the date the item is delivered to you.
  2. Items must be returned in their original condition, with all tags and labels intact, and in their original packaging.
  3. Items must not have been used or washed.
  4. All returns and exchanges are subject to approval by our customer service team.

Return and Exchange Process:

  1. To initiate a return or exchange, please contact our customer service team within 7 days of receiving your item. You can reach us by email or phone.
  2. Our customer service team will provide you with a return address and instructions on how to send the item back to us.
  3. Once we receive your returned item, we will inspect it to ensure it meets our return and exchange conditions.
  4. If the item meets our conditions, we will issue a store credit for the full purchase price, including any taxes or shipping charges. The store credit will be sent to you via email and can be used towards future purchases on our website.
  5. If you wish to exchange the item for a different product, we will issue a store credit for the full purchase price of the returned item, and you can use that credit towards your new purchase.
  6. If the item does not meet our return and exchange conditions, we reserve the right to refuse the return or exchange.

Note:

  1. We do not offer refunds to the original payment method.
  2. The customer is responsible for all shipping and handling charges related to returns and exchanges.
  3. We are not responsible for any items lost or damaged during the return shipping process. Please ensure that you use a reliable shipping method and obtain a tracking number.

If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team. We are always here to help you.

TERMS OF USE

Welcome to the www.minstores.com website terms and conditions. please read through them carefully before placing your order. by using this website and/or placing an order, you agree to be bound by these terms and conditions. please also read our privacy policy regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please  contact our Customer Services team.

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any such changes.

l prices stated are fixed and non-negotiable When items are reduced in price for promotional or sale periods, the new price will be displayed in red with the previous price shown in red with a strikethrough.

All goods sold are based on first come first serve basis and all goods sold are final. It is not refundable or exchangeable.

Order(s) will be cancelled automatically if payment is not made within 24 hours

The prices shown for items on the website does not include charges for postage and packing (delivery). Delivery charges will be added to the total product value of your order based on the delivery service you chose and will be conveyed to you via confirmation email.

The use of photographic images may defer slightly from actual product detail but we have made every effort to display the colors of our products that appears on the site as accurately as possible. Please note that the product colours you see will depend on your monitor’s ability to read these colours. We cannot guarantee that your monitor’s evaluation of product colour will accurately reflect the product upon delivery.

PRIVACY POLICY

we are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

Uses of Information

You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:

* To deliver products that your purchase from our website

* To inform and update you on the delivery of the product and for customer support purposes

* To provide you relevant product information

* To process your orders and to provide you with the services and information offered through our website and which you may request

* To allow us to administer your registered account with us

* To conform to legal requirements or comply with legal process

* To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL/PayPal (www.e-ghl.com/www.paypal.com)

The personal information we collect may include your :

Name / Telephone Number / Mobile Number / Delivery Address / Billing Address / Email Address

Information Security

We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

Changes to the Privacy Policy

We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us.