FAQ

Frequently asked questions

Step 1: Select the item(s) you would like to purchase and add to cart
Step 2: Go to Cart and Checkout
Step 3: Key in delivery details
Step 4: Select payment method & key in details
Step 5: Select your preferred delivery method and kindly check the shipping and billing addresses
Step 6: Key in MIN STORE Voucher code (if any) and check out to continue with the payment
Step 7: Receive order confirmation via email.

MIN STORE accepts a variety of payment options, including credit and debit cards. The following credit and debit cards can be used for payment:

  • Visa
  • MasterCard
  • American Express

MIN STORE also offers multiple online direct debit payment options:

  • Maybank2u
  • CIMB Clicks
  • RHB Now
  • Hong Leong Connect
  • AmOnline
  • Financial Process Xchange (FPX)
  • And More

Can I pay using International credit and debit cards?
We accept credit and debit cards issued outside of Malaysia currently.

What is CVC / CARD VERIFICATION NUMBER ?
Card Verification Code (CVC or CVC2) or Card Verification value (CVV or CVV2) is a security feature to mitigate the risk of credit card fraud. For Visa and MasterCard, the code is located on the back of the card, typically a separate group of 3 digits to the right of the signature strip.

Credit Card
For American Express, the code is located on the front of the card, typically a separate group of 4 digits to the right of the card.Amex Card

My credit card payment was declined. How can I resolve it?
If your credit card payment is declined, do one of the following:

  • Confirm that your cardholder name, credit card number, expiration date and CVC/CVV2 were entered correctly.
  • Confirm that you receive the one-time password (OTP) from your bank
  • Confirm that the one-time password was entered correctly.
  • Contact your bank.

How much will I pay for shipping and delivery?
All Orders are Free Shipping among Malaysia.

 

DELIVERY

When will I receive my order?
Normally it will take 7-14 workings days via POSLAJU. Once your payment and shipping details have been verified, you will receive an email from us indicating that your order is being processed. The email will provide you with more information regarding the expected delivery schedule.

RETURNS

All returns are subject to MIN STORE’s Return Policy below. Before you proceed with your return, please read and understand the following terms and conditions carefully.
The terms and conditions of the Return Policy apply to orders and are incorporated as part of the Terms of Use of the MIN STORE Site.

MIN STORE’s Return Policy

  • You can only return an item that was ordered through the MIN STORE Site. We screen all return requests for fraud, abuse and suspicious activity. Any element of suspicious activity, fraud, bad faith or abuse will lead to immediate rejection of the return request.
  • You can only return an item if it meets the following criteria (return criteria):

    (1) Product seal should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only
    * We do not accept returns of items such as undergarment, socks and swimwear
  • The return grace period is 7 calendar days, which begins on the date you receive the item. This period is subject to restrictions and exclusions.
    7 calendar days is measured from the date you receive the item to the post stamp date of your return parcel.
  • Proof of purchase (order number and tax invoice at the minimum) must be provided to MIN STORE.
  • We reserve the right to refuse any returned item if it does not follow the prescribed return criteria or the return process or procedures.
  • The customer bears the return shipment risk and responsibility until the returned item safely arrives at the designated MIN STORE return address and duly acknowledged and received.
  • We will only reimburse any return shipping fee if we accept the return. The reimbursement will only be in Store Credit/Voucher form.How long is the return evaluation process?
    The return evaluation process may take up to 7 working days. We will notify you of the outcome via email and if we accept the return.
    Once we have evaluated and if we accept the return, we will start the store credit refund process.Can I ask for replacement for my return?
    All returns will be compensated via store credit/voucher only. We do not provide replacement.Can I request for a refund if my return is accepted?
    Yes, we will refund only via store credit within 3 working days upon accepting your returns.

Welcome to the www.minstores.com website terms and conditions. please read through them carefully before placing your order. by using this website and/or placing an order, you agree to be bound by these terms and conditions. please also read our privacy policy regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please  contact our Customer Services team.

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any such changes.

l prices stated are fixed and non-negotiable When items are reduced in price for promotional or sale periods, the new price will be displayed in red with the previous price shown in red with a strikethrough.

All goods sold are based on first come first serve basis and all goods sold are final. It is not refundable or exchangeable.

Order(s) will be cancelled automatically if payment is not made within 24 hours

The prices shown for items on the website does not include charges for postage and packing (delivery). Delivery charges will be added to the total product value of your order based on the delivery service you chose and will be conveyed to you via confirmation email.

The use of photographic images may defer slightly from actual product detail but we have made every effort to display the colors of our products that appears on the site as accurately as possible. Please note that the product colours you see will depend on your monitor’s ability to read these colours. We cannot guarantee that your monitor’s evaluation of product colour will accurately reflect the product upon delivery.

Privacy Policy

we are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

Uses of Information

You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:

* To deliver products that your purchase from our website

* To inform and update you on the delivery of the product and for customer support purposes

* To provide you relevant product information

* To process your orders and to provide you with the services and information offered through our website and which you may request

* To allow us to administer your registered account with us

* To conform to legal requirements or comply with legal process

* To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL/PayPal (www.e-ghl.com/www.paypal.com)

The personal information we collect may include your :

Name / Telephone Number / Mobile Number / Delivery Address / Billing Address / Email Address

Information Security

We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

Changes to the Privacy Policy

We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us.